Frequently Asked Questions

What should I wear to my massage appointment?

Wear comfortable, loose-fitting clothing to your appointment. During your massage, you'll undress to your comfort level - most clients undress completely or to their underwear. You're always properly draped with sheets, and only the area being massaged is uncovered. Your comfort and modesty are our top priority.

What should I expect during my first visit?

First-time clients receive an extra 15 minutes at no charge for a thorough intake assessment. We'll discuss your health history, areas of concern, and treatment goals. This helps us create a personalized treatment plan tailored to your specific needs.

How often should I get a massage?

It depends on your individual needs and goals. For general wellness and stress relief, monthly sessions work well. For chronic pain or specific conditions like TMJ, weekly or bi-weekly sessions may be more beneficial initially. We'll recommend a treatment plan based on your situation.

Will massage therapy hurt?

Therapeutic massage may involve some discomfort when working on problem areas, but it should never be painful. We work within your comfort level and adjust pressure as needed. Communication is key - always let us know if something is too intense or uncomfortable.

How do I book an appointment?

You can book online through our website, call us at (780) 238-1340, or send an email to admin@hstm.ca. Online booking is available 24/7 and shows real-time availability.

How far in advance should I book?

We recommend booking 1-2 weeks in advance for your preferred date and time. However, same-day and next-day appointments may be available. Check our online booking system or call us to inquire about last-minute availability.

What is your cancellation policy?

We require 24 hours notice for cancellations or rescheduling. Cancellations made less than 24 hours before your appointment or no-shows may be charged the full cost of the session. A credit card is required on file at the time of booking for this purpose.

How long are massage sessions?

We offer sessions in various lengths to suit your needs:

• 30 minutes - Quick focus on one specific area
• 60 minutes - Standard full-body massage
• 75 minutes - TMJ therapy sessions
• 90 minutes - Extended therapeutic treatment

Do you accept insurance?

Yes! We provide official receipts for insurance reimbursement. Bring your insurance information to your appointment. Payment is required at the time of service, and reimbursement is processed between you and your insurance company. Some plans may offer direct billing - please contact us to confirm.

What payment methods do you accept?

We accept cash, debit, credit cards (Visa, Mastercard), and e-Transfer. Payment is due at the time of service.

How much do sessions cost?

Pricing varies by session length and type. Please visit our services pages for current pricing:

What is TMJ therapy and how can it help me?

TMJ (Temporomandibular Joint) therapy is specialized massage treatment for jaw pain and dysfunction. It includes both intraoral (inside the mouth) and external techniques to address clicking, popping, clenching, grinding, and TMJ-related headaches. This therapy can significantly reduce pain and improve jaw function.

Is intraoral massage uncomfortable?

While it may feel unusual at first, intraoral work is generally not painful. We use gloves and work slowly and carefully inside your mouth to access tight jaw muscles. Many clients find significant relief from this technique. We always explain what we're doing and work at your comfort level.

How many TMJ sessions will I need?

This varies based on the severity and duration of your condition. Some clients experience relief in 1-3 sessions, while chronic TMJ issues may require weekly sessions initially, transitioning to maintenance appointments. We'll assess your progress and recommend a treatment plan tailored to your needs.

What is The Haven?

The Haven is our private wellness sanctuary - a unique space designed for relaxation without hands-on therapy. It features a zero gravity massage chair, meditation station, infrared sauna, and wellness amenities. It's perfect for those who want wellness on their own terms.

Can I use The Haven without getting a massage?

Absolutely! The Haven can be booked as a standalone experience or added to your massage therapy session. It's designed to be flexible and accommodating to your wellness preferences.

What should I wear in The Haven's infrared sauna?

For comfort, hygiene, and effectiveness, all guests must wear lightweight, breathable clothing (cotton or natural fibers). Towels may be used to sit on, but nudity is not permitted in our sauna. Thank you for respecting our shared wellness space.